Refund & Returns Policy

At Steel Grip, we stand behind our products. Every Steel Grip order is backed by our 60-Day Money-Back Guarantee, so you can order with confidence.

60-Day Money-Back Guarantee

If you're not satisfied with your Steel Grip purchase, you may request a return within 60 days of receiving your order.

To start a return, contact us at:

support@steelgripau.com

Please include your order number and a brief description of why you'd like to return the product.

Our team will provide you with the appropriate return instructions.

Return Conditions

To help us process your return, please ensure:

• Your return request is made within 60 days of receiving your order.
• The product is returned with all supplied components and accessories where reasonably possible.
• The product has not been intentionally damaged, modified or misused.
• You provide proof of purchase or your Steel Grip order number.

Products purchased during a sale or promotional period are still covered by our 60-Day Money-Back Guarantee.

Change-of-Mind Returns

Changed your mind? You can still contact us within the 60-day guarantee period to request a return.

Unless the product is faulty, damaged, incorrect or otherwise covered by your rights under Australian Consumer Law, the customer may be responsible for the cost of returning the item.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your Steel Grip product arrives damaged, faulty, defective or you receive the wrong item, contact us as soon as possible at support@steelgripau.com.

Please include your order number and, where possible, photos or a short video showing the issue so we can assess it quickly.

Where applicable, we'll arrange an appropriate remedy in accordance with Australian Consumer Law.

Refunds

Once your approved return has been received and assessed, we'll notify you of the outcome.

Approved refunds will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to credit the funds back to your account.

Original shipping charges and return shipping costs may not be refundable for change-of-mind returns.

This does not limit any rights you may have under Australian Consumer Law.

Cancellations

If you need to cancel or change an order, contact us at support@steelgripau.com as soon as possible.

We'll do our best to accommodate your request, but orders that have already been processed or dispatched may not be able to be cancelled.

Australian Consumer Law

Our 60-Day Money-Back Guarantee is provided in addition to any rights and remedies you may have under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded.

Contact Us

For returns, refunds or questions about your order, contact:

Steel Grip
Email: support@steelgripau.com